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Frequently asked questions

Short answers about what the site does, which numbers to enter, how grades work, the price and your privacy.

The basics

What does Investor's Report Card do?

It shows how your investment account has really done compared with the market. You enter the month-end balance and any deposits or withdrawals from each statement, and your report compares the account's return with up to three indexes, such as the S&P 500, with a letter grade from A+ to F.

Who is it for?

Anyone with an account they'd like to check: one an advisor manages, a 401(k) or IRA, or one you run yourself. Adult children helping a parent check an advisor use it too.

Do I need to give you my brokerage login?

No. You never connect your brokerage account or share a password with us. You type in a few numbers from your statements, so we only ever see what you choose to enter.

Can I track more than one account?

Yes, as many as you like at no extra cost. Add each brokerage account as its own portfolio, and each gets its own report card.

Your statement numbers

Where do I find my balance on my statement?

Look for the account summary, usually near the top of the first page. The number you want is the total for the whole account at the end of the month, often called "ending value", "total account value" or "closing balance". See a marked-up sample statement.

What counts as a deposit?

Money you put into the account: a transfer from your bank, a contribution, or money moved in from another of your accounts. In a 401(k), your employer's match counts too. Enter each one with its date. Where to find them.

What counts as a withdrawal?

Money taken out of the account: a transfer to your bank, a distribution, or money moved to another account. Enter each one with its date. Where to find them.

Should I enter dividends, interest or fees?

No. Dividends and interest are earnings, and fees come out of your return; both are part of how the account did, which is what the report card measures. Buying and selling inside the account doesn't count either. What not to enter.

What if I only get quarterly statements?

The site needs a balance for every month. Most brokerages show each month-end value on their website, usually under "Balances" or "History", even when they mail statements quarterly.

How many months do I need for a report?

Two month-end balances make your first report. Enter a balance for every month after that, with no gaps. Grades start once a period covers at least three months; shorter ones show "I" for incomplete.

How far back can I go?

As far as your statements go. Enter older balances and the report covers the whole life of the account, plus each calendar year and the last 3, 6, 12, 24, 36 and 48 months.

Grades and reports

How is the grade worked out?

Your account's return is compared with the average return of the indexes you picked, over the same months. Beat them by 5 percentage points a year or more and it's an A+; trail by more than 6 and it's an F. Periods shorter than a year compare total returns instead of yearly ones.

Do the index returns include dividends?

Yes. Each index is measured with a fund that tracks it (for example SPY for the S&P 500), using prices adjusted for dividends, so the comparison is fair to the market.

Which indexes can I compare with?

More than two dozen, including the S&P 500, the Dow, the NASDAQ, the Russell indexes, international stocks, US sectors, real estate, bonds and Treasury bills. Pick up to three for each portfolio. See how they've done.

Does it account for money I added or took out?

Yes. Deposits and withdrawals are taken out of the calculation, so the return shows what your money earned, not what you added.

Can I share a report with my advisor?

Yes. Download any report as a PDF to print, email or bring to your annual review. Our free review checklist helps with that meeting.

What does a report look like?

See a sample report for a made-up portfolio, with real market figures.

Price, trial and billing

How much does it cost?

$6.99 a month after a 30-day free trial, for all your portfolios and reports.

Do I need a card for the free trial?

Yes, you enter a card with Stripe when you sign up, but you aren't charged until the 30 days are up. Cancel before then and you pay nothing.

Can I download PDFs during the trial?

You can see all your reports during the trial; PDF downloads start once it ends. If you want PDFs sooner, use "start your subscription now" on the Subscription page.

How do I cancel?

Anytime: open Subscription in the menu and choose Manage subscription. There's no phone call or form.

Will you remind me to enter my statements?

Yes. Once a month, when a balance is due, we email you a short reminder with a link to enter it. You can turn it off in Account settings or with the link in the email.

Privacy and safety

Is my information safe?

The site uses encrypted connections, passwords are stored only in scrambled form, and your data is shown only to you. We never see your card number; Stripe handles payments.

Do you sell my data?

No. We don't sell or rent your information. It's shared only with the companies that run the service for us: Microsoft Azure (hosting) and Stripe (payments). Read our privacy policy.

Do I have to give my account number?

No. The account number is optional; if you add one, the last few digits are enough to tell your accounts apart.

Is this investment advice?

No. Investor's Report Card measures how an account has done; it doesn't recommend what to buy or sell, or whether to keep an advisor.

Can I delete my account?

Yes, from Account settings. That deletes your portfolios, statement numbers and reports, and cancels your subscription.

Still have a question? Contact us and we'll answer by email.